# Verdine FAQ

Answers to common questions about Verdine, restaurant inspection coverage, source data, regional differences, and app support.

Canonical: https://verdine.app/faq/

Answers to common questions about Verdine coverage, inspection context, source data, and how the app helps you read supported restaurant records.

## Using Verdine

### What is Verdine?

Verdine is a mobile app that helps people understand restaurant health inspection history before deciding where to eat.

### What makes Verdine different from checking public portals?

Verdine brings restaurant search, latest inspection context, recent prior findings, repeat patterns, source-aware summaries, and strong matching signals into one view.

### How should I use Verdine before choosing a restaurant?

Use Verdine to quickly understand inspection history, repeated issues, recent changes, and follow-up context before you decide where to eat.

## Coverage and Source Data

### Where does Verdine have coverage?

Verdine focuses on supported Ontario inspection sources across Toronto, the GTA, Ottawa, Niagara, and selected Southern, Southwestern, Eastern, and Central Ontario regions. The coverage page shows the current supported source areas and regional notes.

### Where does Verdine get inspection data?

Verdine uses publicly available inspection records from supported public health sources, then organizes them into inspection history, issue context, and pattern-aware summaries.

### Why do inspection details look different between regions?

Public health sources publish different labels, fields, portals, and levels of detail. Verdine keeps that source context readable while giving users a consistent restaurant profile experience.

### Why might a restaurant not appear in Verdine?

A restaurant may not appear if its public health source is not supported yet, if the source record has not been connected to a restaurant profile, or if Verdine needs stronger matching signals before showing inspection context.

### How often does Verdine update inspection context?

Verdine refreshes supported sources as records become available and quality checks complete. Timing can vary by public health source because each source publishes data differently.

## Inspection Context

### What does Verdine highlight in inspection history?

Verdine highlights the latest inspection, recent prior findings, issue severity and status context, repeat findings, closure context, and follow-up signals when those signals are available in supported records.

### What does conditional pass or closure context mean in Verdine?

These labels come from public health sources and describe what that source published for an inspection or event. Verdine keeps the latest status visible and shows recent history so users can read the record in context.

### How does Verdine match records to restaurants?

Verdine connects public inspection records to restaurant profiles using strong identity signals such as name, address, postal code, phone, and source context. Strong matching helps keep inspection history attached to the right place.

## Support

### What should I do if something looks wrong?

Email data@verdine.app with the restaurant name, address, city, and what appears wrong. Clear details help us investigate restaurant matches, inspection summaries, and source records.

### How can I contact Verdine?

For app support, email hello@verdine.app. For privacy requests, email privacy@verdine.app.

## Related

- [Coverage](https://verdine.app/coverage/) - See supported Ontario source areas, regional groups, and links to source-specific inspection notes.
- [How Verdine works](https://verdine.app/restaurant-health-inspections/) - Learn how Verdine interprets inspection history, recent findings, repeat patterns, and source context.